FAQ

Frequently asked questions

Everything you need to know about paying suppliers and getting paid with DeeniPay.

How does paying a supplier work?

Add your supplier’s details, enter the amount, and we show you the exchange rate and the fee up front. You pay in your local currency and your supplier receives theirs, usually in minutes.

How does getting paid (Collect) work?

Create a payment request and share the link with your buyer. We show the exchange rate and fee up front; they pay in their local currency and you receive your own currency, usually in minutes.

How much does DeeniPay cost?

One clear fee, shown before you pay, on top of the real mid-market exchange rate. There’s no hidden markup in the rate, and no subscription or set-up fee.

What exchange rate do you use?

The real mid-market rate, the same one you’d find on Google, with no markup. Our fee is separate and always shown up front.

How long does a payment take?

Most payments are delivered within minutes, and you can track the status the whole way.

Which countries can I pay?

You can pay suppliers in China, India, the US, the UK, across Europe and the UAE, and 60+ countries in total.

Which countries can I collect from?

You can collect from buyers across Africa in their local currency, including Nigeria, Ghana, Kenya, South Africa, Uganda, Tanzania, Egypt, Zambia and more.

Is there a limit on how much I can send or collect?

Limits depend on your business verification. Verified businesses get higher limits; guests paying a link have a lower cap until they create an account.

Do I need to deal with crypto or anything technical?

No. You pay and get paid in normal currency. Everything technical happens behind the scenes, you never touch it.

Is DeeniPay safe and regulated?

Yes. We’re registered and compliant where we operate, use bank-grade security, encrypt your account details, and verify every business before it transacts.

What do I need to get started?

An email, your business details, and a few verification documents. Sign-up takes minutes; verification is usually completed within a day.

How do I get paid the money I collect?

You add your own bank or payout account once during setup. Collected payments are delivered straight there, we never hold your money.

Still have questions?

Create an account to get started, or sign in to your business.

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